In the realm of home insurance, technology is revolutionizing the way claims are handled. The concept of virtual claims, a groundbreaking development in the industry, is changing the landscape for insurers, adjusters and homeowners. In this blog post, we will delve into the topic of virtual claims, and explore how floor plan apps have paved the way for their implementation. We will also highlight the significant advantages that virtual claims offer.
Virtual claims, as the name suggests, refer to the process of conducting home insurance claims remotely using advanced digital technologies. This approach enables claims adjusters to assess damages from a desktop computer, determine coverages and process claims, all without visiting claimants’ properties in person. Ultimately, policyholders still get the claim assistance they need – only that assistance is conducted in a somewhat different manner compared to traditional claims processes.
The practice of performing virtual claims really took hold during the COVID-19 pandemic, when face-to-face interactions were discouraged for safety reasons.
The wide use of smartphones and tablets, and advances in the photographic quality of those digital devices, are two of the factors driving the migration towards virtual claims handling.
However, the key enabler of any virtual claim is the use of a floor plan app, such as magicplan. This type of innovative app allows any homeowner with a digital device to create a detailed, accurate sketch of their property’s interior. When the sketch is complete, they can add notes and attach photos to document damages. Then they can submit the detailed sketch and photos to their assigned virtual claims adjuster.
Bottom line: A good floor plan app is vital for making virtual claims both possible and successful!
What happens after the adjuster receives documentation from the homeowner?
At that point, the adjuster is able to conduct the property assessment remotely – assuming other necessary steps have been completed, such as conducting interviews with the homeowner and eyewitnesses, and gathering documentation from external sources, which may include law-enforcement officials or manufacturers. Then, once the property assessment is completed, the adjuster can finalize and submit a report to initiate claim resolution.
Virtual claims bring benefits to insurance companies, adjusters and homeowners:
The best type of app is one that has already been proven effective for use as virtual claims adjuster software. Ideally, the app should have all of the following features:
Ensuring data privacy is crucial when utilizing digital tools. Insurance companies must prioritize robust security measures to protect sensitive customer information and maintain regulatory compliance.
Remote Processing Limitations
While virtual claims offer significant advantages, certain limitations do exist:
Virtual claims were employed as a temporary emergency measure during the COVID-19 pandemic. But now it appears that these types of claims are becoming more popular. In fact, the home-insurance industry is undergoing a transformative shift by leaning into greater adoption of virtual claims – and advanced floor plan app technology is what makes that shift possible.
As a result, insurers, adjusters and homeowners, together, can gain multiple advantages. So, virtual claims definitely are worth exploring and embracing!
Team Lead Marketing